Frequently Asked Questions
1. Can I make an appointment via email?
We prefer that you contact our reception staff on (03) 8774 9600 to schedule, change or cancel appointments.
2. Will I be charged a fee if I cancel or fail to attend my appointment?
If you fail to attend an appointment or make a late cancellation (within 24 hours prior to the appointment) then yes you will be charge a full fee for the appointment.
3. Do I need referral to see a Podiatrist?
You do not require a referral, you simply need to schedule an appointment. If you have been referred to one of our Podiatrists, please ensure you bring your referral letter with you. Veterans’ Affairs, Work Cover and TAC patients require a referral.
4. Do I need to bring anything to my consultation?
If you have previously consulted another Health Care Provider about your condition, have had investigations, such as an X-Ray, MRI, CT or have had blood tests, please bring copies of these results with you.
5. Do I need to wear anything in particular for my consultation?
If you are seeing a Podiatrist regarding footwear, please bring relevant shoes with you.
6. Is parking available?
Yes, parking is available.
7. Do I need to pay for my consultation on the day?
All patients are required to settle their account on the day of their consultation. Cash, EFTPOS, Visa, Mastercard and Bankcard are accepted.
8. Can I contact my Practitioner by email?
Patient Care will not be discussed via email. This is not only a medico-legal requirement, it also ensures that patients receive the appropriate time and care from Practitioners.
9. Do I need to confirm my appointment?
2 working days before your consultation, we will send out a ‘reminder SMS’ to confirm your appointment. We require all clients to reply ‘Y’ or ‘Yes” that they are attending their scheduled appointment to confirmed the appointment. If you do not provide us with a mobile number, you may wish to call our reception staff to confirm your appointment.
10. Do you treat WorkCover and/ or TAC Patients?
Yes, we do treat WorkCover and TAC Patients. WorkCover and TAC Patients will be charged private fees and will need to claim the cost of consultation back from their Employer, WorkCover insurer or the TAC. In some situations, this may result in a gap between our fees and the amount refunded by the Employer/WorkCover insurer/ the TAC.